Host Service Agreement

Effective Date: 24 February 2025

This Host Service Agreement (“Agreement”) governs the relationship between hosts (“you,” “your”) and Bookably (“we,” “our,” “us”) regarding the listing and rental of properties on our platform. By creating a host account and listing properties, you agree to comply with this Agreement.

1. Acceptance of Terms

By listing a property on Bookably, you confirm that you have read, understood, and accepted this Agreement.

We may update this Agreement from time to time, and continued use of the platform constitutes acceptance of any changes.

2. Host Obligations

Hosts must provide accurate and up-to-date property information, including pricing, availability, and descriptions.
Hosts are responsible for ensuring their property complies with local laws and regulations.
Properties must be maintained in a clean and safe condition for guests.
Hosts must honor confirmed bookings and provide timely check-in details to guests.
Any disputes with guests should be handled professionally and in accordance with this Agreement.

3. Bookably Packages

Hosts must select a package when listing a property on Bookably. Package details, including features, pricing, and commission structures, are outlined at Bookably Packages.
Each package comes with specific terms, including commission rates, service fees, and listing duration.
Bookably reserves the right to modify package features, pricing, or conditions with prior notice to hosts.
Package upgrades or renewals are subject to the terms in place at the time of purchase.

Package Options:

Bookably Pioneer Pass – Free for the next 50 listings. This package grants 0% platform commission for 12 months on your listing, with no listing fees and no renewal costs during the 12-month period.
Hosts enjoy all Bookably benefits during the Pioneer Pass period. Standard bank transaction fees apply to all payouts.

Hosts must select a package when listing a property on Bookably. Package details, including features, pricing, and commission structures, are outlined at Bookably Packages.
Each package comes with specific terms, including commission rates, service fees, and listing duration.
Bookably reserves the right to modify package features, pricing, or conditions with prior notice to hosts.
Package upgrades or renewals are subject to the terms in place at the time of purchase.

4. Commission and Fees

Hosts may be subject to service fees or commission charges as outlined in their selected plan.
Bookably reserves the right to adjust commission rates with prior notice to hosts.
Fees will be deducted from booking payouts before the host receives funds.

5. Payouts

Payments will be processed via our payment gateway and disbursed to hosts after successful guest check-out.
Standard bank transaction fees apply to all payouts and will be deducted automatically.
Bookably may withhold payouts if there are unresolved disputes, chargebacks, or policy violations.

6. Cancellations and Refunds

Hosts must adhere to the cancellation policy set for their listings.
Hosts can cancel bookings for valid reasons. Late cancellations are discouraged.
If a host cancels a confirmed booking without good reason (at Bookably’s discretion), they may be subject to penalties, including temporary or permanent suspension from the platform.
Refunds to guests will be processed in accordance with the cancellation policy chosen at the time of booking.
Our refunds are governed by our separate Refund Policy: https://bookably.nz/refund-policy/.

7. Taxes and Compliance

Hosts are responsible for reporting and paying any applicable taxes on rental income.
Bookably does not provide tax advice; hosts should consult local tax authorities for guidance.
Hosts must comply with local regulations, including short-term rental laws and permits.

8. Liability and Insurance

Hosts acknowledge that Bookably is a marketplace and does not assume liability for damages, losses, or disputes arising from guest stays.
Hosts are encouraged to obtain appropriate insurance coverage for their properties.

9. Security Deposits

Hosts may require guests to provide a security deposit to cover potential damages. The amount and terms of the security deposit must be clearly stated in the listing.
If a guest causes damage to the property, the host must report the issue to Bookably immediately after check-out, providing evidence of the damages.
Bookably may facilitate security deposit claims, but we do not guarantee reimbursement. Hosts and guests are responsible for resolving any disputes related to security deposits directly. If an agreement cannot be reached, Bookably will review the available evidence and make a final decision at its sole discretion, based on fair and reasonable grounds.

10. Listing Removal and Account Termination

Bookably reserves the right, at its sole discretion, to remove listings or suspend host accounts for violations of this Agreement.
Reasons for suspension may include, but are not limited to, fraudulent activity, guest complaints, policy violations, or legal non-compliance.

11. Dispute Resolution

Hosts and guests should first attempt to resolve disputes directly.
If necessary, Bookably may mediate disputes, but we are not liable for financial losses.

12. Governing Law

This Agreement is governed by the laws of New Zealand.
Any disputes will be resolved in the courts of New Zealand.

13. Contact Us

If you have any questions, please contact us at:

Bookably (Istria.Holiday Ltd)
Phone: +64 27 668 9298
Email: [email protected]
Address: 72 Symes Drive, Red Beach, Auckland, New Zealand