Flexible Policies for Every Host

Choosing the Right Cancellation Policy for Your Listing

Selecting the appropriate cancellation policy for your listing on Bookably is an important decision that affects both guest confidence and your revenue protection. This guide will help you understand the available options and how to choose the best one for your property.

Why Your Cancellation Policy Matters

Your cancellation policy determines how flexible you want to be with refunds in case guests need to cancel. A more flexible policy can encourage bookings, while a stricter policy helps protect against lost revenue. The right balance depends on your property type, booking demand, and personal preferences.

Available Cancellation Policies

Bookably offers several cancellation policies to suit different hosting needs:

• 3-Day Cancellation: Guests receive a full refund if they cancel at least 3 days before check-in.
• 7-Day Cancellation: Guests receive a full refund if they cancel at least 7 days before check-in.
• 14-Day Cancellation: Guests receive a full refund if they cancel at least 14 days before check-in.
• 30-Day Cancellation: Guests receive a full refund if they cancel at least 30 days before check-in.
• 60-Day Cancellation: Guests receive a full refund if they cancel at least 60 days before check-in.
• 90-Day Cancellation: Guests receive a full refund if they cancel at least 90 days before check-in.
• 180-Day Cancellation: Guests receive a full refund if they cancel at least 180 days before check-in.
• Anytime Cancellation: Guests receive a full refund if they cancel at any time before check-in.
• Non-Refundable: Guests are not eligible for a refund after booking.

Note: 3% bank payment fee is not refundable.

How to Choose the Best Policy for Your Property

Consider the following factors when selecting your cancellation policy:

1. Property Type and Booking Demand

• High-demand properties (such as beachfront villas or city apartments) can afford to have stricter policies since they are more likely to get rebooked if a cancellation occurs.
• Unique or remote properties may benefit from more flexible policies to attract hesitant travelers.

2. Booking Window

• If you receive most bookings well in advance, a 30-day or stricter policy may be suitable.
• If you rely on last-minute bookings, a 7-day or 14-day policy might work better to keep your calendar flexible.

3. Guest Expectations

• Business travelers and short-term stays may prefer flexible policies.
• Vacation rentals and long-term stays often benefit from stricter policies to reduce risks of cancellations.

4. Revenue Protection

• Stricter policies ensure fewer cancellations and more guaranteed income.
• More flexible policies can encourage hesitant guests to book without worrying about cancellation fees.

Best Practices for Handling Cancellations

• Communicate Clearly: Make sure guests understand your policy before booking.
• Consider Exceptions: If a guest cancels due to an emergency, consider offering a partial refund or rescheduling.
• Keep Your Calendar Updated: A flexible policy can help attract replacement bookings in case of cancellations.

Choosing the right cancellation policy is about finding the right balance between guest flexibility and your financial security. Review your options carefully and adjust based on your hosting experience and market demand.