Host Service Agreement

Effective Date: 31 May 2026

This Host Service Agreement (“Agreement”) governs the relationship between hosts (“you,” “your”) and Bookably (“we,” “our,” “us”) regarding the listing and rental of properties on our platform. By creating a host account and listing properties, you agree to comply with this Agreement.

1. Acceptance of Terms

By listing a property on Bookably, you confirm that you have read, understood, and accepted this Agreement.

We may update this Agreement from time to time, and continued use of the platform constitutes acceptance of any changes.

2. Host Obligations

Hosts must provide accurate and up-to-date property information, including pricing, availability, and descriptions.
Hosts are responsible for ensuring their property complies with local laws and regulations.
Properties must be maintained in a clean and safe condition for guests.
Hosts must honor confirmed bookings and provide timely check-in details to guests.
Any disputes with guests should be handled professionally and in accordance with this Agreement.

3. Your Plan

Publishing a listing on Bookably is free. There is no booking commission and nothing to pay upfront.
Each published listing carries one flat annual Plan. Plan pricing is per listing and is set out on the How Bookably Pricing Works and List Your Property pages.
The Plan is earnings-contingent. It is collected once a year from one of the listing’s payouts, after the listing has earned. A listing that earns nothing pays nothing.
Listings do not expire and there is no renewal to purchase. While a listing remains published, its annual Plan is collected again each year.
Bookably may change Plan pricing or terms with prior notice to hosts. The Plan that applies to a listing is the one in effect when it is collected, or as otherwise disclosed to you.

4. Commission and Charges

Bookably charges 0% booking commission. You keep your booking revenue.
The only amounts deducted from a payout are: the standard card processing cost charged by our payment provider (Stripe); your annual Plan when it is due (Section 3); and GST as described in Section 7.
Optional paid add-ons (for example, Featured Listing) are separate from your Plan. Any add-on charge is shown to you before you choose to buy it.
Bookably may change the Plan, add-on pricing, or the available add-ons with prior notice to hosts.

5. Payouts

Payments will be processed via our payment gateway and disbursed to hosts after successful guest check-out.
The standard card payment processing fee charged by our payment provider (Stripe) applies to all guest payments and is deducted from the host’s payout automatically.
GST may also be withheld from your payout depending on your listing’s GST-registration declaration. See Section 7 for details.
Bookably may withhold payouts if there are unresolved disputes, chargebacks, or policy violations.

6. Cancellations and Refunds

Hosts must adhere to the cancellation policy set for their listings.
Hosts can cancel bookings for valid reasons. Late cancellations are discouraged.
Refunds to guests will be processed in accordance with the cancellation policy chosen at the time of booking.
Our refunds are governed by our separate Refund Policy: /refund-policy/.

7. GST and Bookably’s marketplace role

Under New Zealand’s marketplace rules (Goods and Services Tax Act 1985), Bookably acts as the electronic marketplace operator for short-term accommodation listed on the platform. This means Bookably collects 15% GST on the booking rate as part of the guest’s payment.
GST handling is set per listing. When you list a property, you tell us whether the listing operates under a GST-registered entity. That setting drives one of three treatments at payout time:
- Unregistered (the default for casual hosts). Bookably keeps the 15% GST collected, remits 6.5% to Inland Revenue on your behalf, and credits the remaining 8.5% back to you on your payout (the flat-rate credit).
- GST-registered, standard treatment. Bookably collects 15% GST and remits the full 15% to Inland Revenue. No flat-rate credit applies. Your payout reflects the booking rate minus the full 15% GST plus any other applicable fees.
- GST-registered, opted out. If your entity is GST-registered and you have arranged with Bookably to opt out of marketplace GST collection for that listing, Bookably will not collect or remit GST on your behalf for that listing.
You must provide an accurate IRD number for each listing. Bookably will hold your payout for a booking until both your listing’s GST-registration declaration and the corresponding IRD number are on file and pass validation. We will notify you when a payout is held and how to resolve it.
You must keep your listing’s GST-registration declaration accurate. If your entity’s GST registration status changes, you are responsible for updating the corresponding listings. Changes apply to future bookings. Payouts already processed retain the treatment that was on file at the time the payout was made.
Bookably issues a monthly GST statement on the fifth day of each month covering the prior month’s payouts under each IRD number. Statements are available to download from your account for 24 months and are also emailed to you when generated.
Bookably is not your tax advisor. The GST mechanism described above is what Bookably does with the money it collects from guests. How you treat marketplace-collected GST on your own GST or income tax returns is for you and your accountant or tax agent to decide. Speak to a New Zealand tax professional if you are unsure.

8. Taxes and Compliance

Hosts are responsible for reporting and paying any applicable taxes on rental income.
Bookably does not provide tax advice; hosts should consult local tax authorities for guidance.
Hosts must comply with local regulations, including short-term rental laws and permits.

9. Liability and Insurance

Hosts acknowledge that Bookably is a marketplace and does not assume liability for damages, losses, or disputes arising from guest stays.
Hosts are encouraged to obtain appropriate insurance coverage for their properties.

10. Security Deposits

Hosts may require guests to provide a security deposit to cover potential damages. The amount and terms of the security deposit must be clearly stated in the listing.
If a guest causes damage to the property, the host must report the issue to Bookably immediately, providing evidence of the damages.
Bookably may facilitate security deposit claims, but we do not guarantee reimbursement. Hosts and guests are responsible for resolving any disputes related to security deposits directly. If an agreement cannot be reached, Bookably will review the available evidence and make a final decision at its sole discretion, based on fair and reasonable grounds.

11. Listing Removal and Account Termination

Bookably reserves the right, at its sole discretion, to remove listings or suspend host accounts for violations of this Agreement.
Reasons for suspension may include, but are not limited to, fraudulent activity, guest complaints, policy violations, or legal non-compliance.

12. Dispute Resolution

Hosts and guests should first attempt to resolve disputes directly.
If necessary, Bookably may mediate disputes, but we are not liable for financial losses.

13. Governing Law

This Agreement is governed by the laws of New Zealand.
Any disputes will be resolved in the courts of New Zealand.

14. Host Studio and guest materials

Host Studio is an included toolset that generates guest-facing materials from your listing details: a digital guide, a welcome booklet, and printable cards. Some content is pre-filled from your listing and from map services.
You are responsible for reviewing all generated materials and confirming they are accurate and appropriate before you print, share, or display them. Bookably provides these tools as they are and is not responsible for the materials you create or how you use them.
Some materials include safety and emergency information, such as emergency contact numbers and nearby medical services. Pre-filled details come from map data and can be incomplete or out of date. You must verify all safety and emergency information against current local information before printing or sharing it, and check it again whenever you reprint or update your materials. Guest materials are not a substitute for emergency services: in an emergency, guests should always call 111 first.
The digital guide shows sensitive details, such as the Wi-Fi password and the exact address, only to guests during their stay. You control what the guide contains and are responsible for keeping it accurate.

15. Bookably Loyalty

Bookably Loyalty is an optional program that lets you reward returning guests with automatic discounts on repeat stays. You join, pause, and set your own discount levels in your account. Joining is entirely voluntary and you can pause at any time.
Loyalty discounts are set by you and funded by you. A loyalty discount reduces the accommodation price of the booking, and your payout is calculated from the discounted amount in the ordinary way. Discounts apply to your accommodation rate only, never to cleaning fees, security deposits, or extras. Where a booking qualifies for both a loyalty discount and a length-of-stay discount, only the larger of the two applies. The discount that applies to a booking is fixed when the booking is made; later changes to your discount settings affect future bookings only.
A guest’s loyalty standing with you is based on their completed Bookably stays at your properties, plus any stays you credit them yourself (by granting status in your account, through a loyalty card claim made at your property, or through an email match from your imported guest list). Standing relates to you and your properties only; it does not transfer to other hosts.
If you import past guest email addresses, you confirm that you obtained those addresses lawfully in the course of hosting those guests and that providing them to Bookably for loyalty matching is consistent with how you collected them. Bookably stores only a one-way cryptographic fingerprint of each address, never the address itself, and never sends marketing to your list. If a guest asks you or Bookably to remove their details, the imported fingerprint will be deleted.
If you pause or leave the program, loyalty discounts stop applying to new bookings and the loyalty badge is removed from your listings. Bookings already made keep the discount that applied when they were booked. Your guests’ standing records are retained and resume if you rejoin. Bookably may suspend or modify the program with reasonable notice; any change does not affect bookings already made.

16. Contact Us

If you have any questions, please contact us at:

Bookably (Istria.Holiday Ltd)
Phone: 0800 448 938
Email: [email protected]
Address: 6 Remuremu Street, Long Bay, Auckland, New Zealand