Privacy Policy

Effective Date: 24 February 2025

Bookably (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect different types of information to improve our services, including:

Personal Information: Name, email address, phone number, payment details, and booking history.
Account Information: If you create an account, we collect login credentials and profile details.
Listing Information: Hosts provide property details, descriptions, pricing, and availability.
Usage Data: Information about how you interact with our website, including IP address, browser type, and device information.
Location Data (Optional): Our site provides an optional location feature that, when used by a user, will attempt to determine their location via GPS to display available properties nearby using Google Maps. This data is used only for this purpose and is not stored permanently.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and manage our booking and listing services.
To process transactions and facilitate payments.
To verify user identities and prevent fraud.
To communicate with you regarding bookings, inquiries, or customer support.
To improve our website, personalize user experience, and analyze website traffic.
To comply with legal obligations and enforce our Terms of Use.

3. How We Share Your Information

We do not sell your personal data. However, we may share information with:

Service Providers: Third-party companies that help us operate our website, process payments, and improve services.
Hosts and Guests: When you make a booking, certain details are shared between hosts and guests to facilitate the reservation.
Legal Compliance: If required by law, regulation, or legal request, we may disclose user data to authorities.

4. Data Retention

We retain personal data for as long as necessary to fulfill our business and legal obligations. You may request data deletion by contacting us.

5. Security Measures

We store and process data in a secure data centre located in the European Union. EU data protection laws provide safeguards that are similar to, or stronger than, the protections under the New Zealand Privacy Act. We implement industry-standard security practices to protect user data. However, no online platform can guarantee 100% security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

Essential Cookies: Required for site functionality.
Analytics Cookies: Help us analyze user activity.
Marketing Cookies: Used for advertising purposes.

You can manage your cookie preferences in your browser settings.

7. User Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information.
Object to certain data processing activities.
Withdraw consent where applicable.

To exercise these rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions, please contact us at:

Bookably (Istria.Holiday Ltd)
Phone: +64276689298
Email: [email protected]
Address: 72 Symes Drive, Red Beach, Auckland, New Zealand